Get help with Perfect Cloud
Start with the chat on this page. It can help you choose a mattress, explain what to expect while a new one expands, and answer care and warranty questions — including for products we no longer sell but that you still own.
Look for the chat bubble in the bottom-right corner of this page. Tap it and ask your question in your own words — there's no menu to work through and nothing to sign up for.
What it can help with
- Choose a mattress or pillow for how you actually sleep
- Know what's normal while a new mattress expands
- Compare sizes, materials, and firmness
- Care, cleaning, and what voids a warranty
- Explain returns and start a warranty claim
When you need a person
Mattress questions sometimes need a person, especially warranty claims and delivery problems. Ask the chat to pass it on — it gathers your order information and photos and sends everything to the team with the conversation attached.
We typically reply within one business day, Monday to Friday.
Not seeing the chat bubble? Refresh the page, or switch off any ad or script blocker for this site — those sometimes hide it.
Northbay Products · 19215 SE 34th St, Ste 106-382 · Camas, WA 98607
